מכירות

Customer Success Manager

468488

תאריך עדכון

23/11/2021

תיאור המשרה

Key Responsibilities:

• Be the focal point for the customer’s support needs.

• Identify growth opportunities for expansion in revenue.

• Upselling Cross selling to existing clients.

• Manage the onboarding / training of new clients.

• Ongoing user management.

• Act as customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales and finance.

• Track & monitor tech cases’ status identify areas of concern.

What will you bring to the team:

1-2 years’ experience as a CSM /Technical Customer Success Manager

• Previous experience with account management and customer growth processes

Bachelor's degree in computer science, Industrial Engineering, or equivalent.

• Technical background in web environment - Advantage.

• Familiar with SFDC - Advantage.

• Fluency in English with emphasis on reading and writing.

• High level of responsibility, organizational & performance abilities.

• A fast learner with the ability to work independently.

• Customer support orientation.

• A team player with excellent communication skills and ability to collaborate with other departments.

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