שיווק ומכירות

echnical Support Engineer - Tier III

116211

תאריך עדכון

07/10/2019

תיאור המשרה

Responsibilities:
Support the company's products on customers systems remotely
Escalating technical issues to R&D and working with them to achieve a resolution
Mentor Tier 1-2 Support Engineers; consult on their cases and assist with escalation issues
Independently troubleshoot and resolve complex issues related to the customer's environment by analyzing product & systemic issues - Active directory, file servers (Windows / Linux), Exchange, SharePoint, storage systems, etc.
Proactive in identifying critical point of failure, raising flags & escalating issues that are of urgent nature
Requirements
At least 2 years of experience as System administrator / Technical support (2nd / 3rd tier) or similar
Proven customer communication skills, work with partners and customers
Ability to manage escalations by driving actions within Tier3 and Engineering on one hand and provide timely and clear statuses to the organization
Detail-oriented and highly organized, ability to juggle multiple priorities and parallel projects simultaneously
Willingness to go the extra mile to get the job done within SLAs and customer commitments
A proficiency in communication and presentation, both written and verbal (in English)
Willingness to work on Friday once every few weeks (instead of Sunday)
Good knowledge in three or more of the following areas:
Microsoft environments (AD, Exchange, Windows servers, SharePoint etc)
Networking (TCP / IP, routing, firewalls, related troubleshooting tools)
Databases (MSSQL preferred)
Web servers and applications
Storage Devices (NetApp, EMC)
Knowledge on VMWare/vSphere
Knowledge in one or more of the following programing languages:
XML
HTML
PowerShell
Bash
 
שלח קורות חיים
המשרה מיועדת לנשים ולגברים כאחד