IT

Help Desk Specialist

113277

תאריך עדכון

15/05/2019

תיאור המשרה

The Help Desk Specialist is part of the IT team, supporting 60 internal users globally and responding to all Help Desk tickets in a dynamic environment. Maintaining an active inventory of all IT assets, setting up new users, and assorted other IT-related tasks.

- Diagnose and resolve technical hardware, software and network issues and provide technical support
- Redirect technical issues to others as needed. Identify and escalate situations that require urgent attention
- Track and route problems and requests and document resolutions
- Respond to business-critical emergencies
- Respond to all end-user incidents and request tickets through an IT service management tool
- Document and streamline existing processes
- Train end-users how to setup and use new technologies
- Backup and restore the organization’s data files and systems
- Manage company assets / software license distribution
- Provide technical support for video conferencing, and audio / visual setups

Job Requirements

- 3+ years of experience in support and troubleshooting Windows & Linux OS platform, computer hardware, applications, networking, software licensing, backups, printers, phones, cell phones and peripherals. Install, configure and upgrade PC software and operating systems
- Experience with backup and restoration data files and systems
- Experience with G-suite / Microsoft Office 365
- Demonstrated understanding of concepts such as TCP/IP, DNS, DHCP, AD, VLANs
- Microsoft certifications – an advantage (MCITP / MCSE)
- Detail oriented; ability to document work and maintain accurate records
- Experience with end-user support; work with employees globally; excellent customer service and communication both verbally and orally (Hebrew and English)
- Stay user focused and quickly respond to technical requests either by phone, tickets, mail or in-person

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