שיווק ומכירות

Tech Support Team Leader

114490

תאריך עדכון

21/08/2019

תיאור המשרה

Key Responsibilities
 
    • Lead and scale a world-class customer support team
    • Hire, train, mentor and motivate your team for exceptional results in all areas
    • Identify emerging issues, communicate it with the relevant team and contribute to internal and external knowledge base systems as necessary
    • Build and maintain internal relationships with all stakeholders, report, and resolve issues quickly
    • Be hands-on and resolve customer issues as required
 
Requirements
 
    • 1-2+ years of experience as a Support Team Leader
    • Experience within cybersecurity eco-system
    • Advanced knowledge in operating systems (Windows, Linux)
    • Familiarity with SQL
    • Excellent ability to present complex technical information in a clear and concise manner to a variety of audiences, including non-technical
    • Organized and process-oriented with the ability to drive resolutions working with multiple groups
    • Customer oriented, Excellent communication (written and verbal) and interpersonal skills
    • Excellent analytical and problem–solving skills
    • Experience with B2B companies and / or global companies
    • Willingness to Travel to customer sites when required
    • Advanced proficiency in written and spoken English 
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